Refunds and exchanges
Since the products we offer on our website are medications and personal care products, we do not provide refunds and exchanges after the product is shipped, which you acknowledge prior to purchasing any product on our website. Please make sure that you have carefully read the product description before making a purchase.
For prescription orders, please cross-check with your doctor or pharmacist to ensure that you have the right prescription before uploading your prescriptions to our website.
Damaged or wrong products
In the event that your order arrives damaged in any way, or you receive the wrong product, please email us as soon as possible at info@top-uppharmacy.com with your order number and a photo of the item’s condition. You can also call us at +233 (0) 50 153 7575. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
How can you contact us about this policy?
If you have any questions, concerns or complaints regarding this refund policy, please don't hesitate to contact us by email at info@top-uppharmacy.com or through our online contact form.
Questions? Email info@top-uppharmacy.com, call +233 (0) 50 153 7575 or use our contact form.